Hello, Their response was fast and from some point their response time is not good enough.. I have opened few ticket yesterday and get response like 8-9 hours later.. and it was like that on other previous ticket... anyone know what is going on with them? less staff now at acunett? anyone knows?thankswas it a low priority ticket?it was regarding system.. and don't think it was low priority, but should it take 8-9 hours to give 1st response on ticket?Thanksit was regarding system.. and don't think it was low priority, but should it take 8-9 hours to give 1st response on ticket?
Thanks
I would send a PM over to Acunett here at WHT, Rob I believe. Hopefully your issues will get resolved and this is just a one time incident.
Good luckThat is definitely unacceptable. Send me the ticket ID's to <!-- e --><a href="mailto:[email protected]">[email protected]</a><!-- e -->. You will also receive an SLA refund for the delayed response/resolution.Please note that billing tickets do not have an SLA, and tickets sent to the one time services department are guaranteed at only 24 hours.LowAsYou (<!-- m --><a class="postlink" href="http://www.webhostingtalk.com/member.php?u=148042">http://www.webhostingtalk.com/member.php?u=148042</a><!-- m -->), does it happen to you for the fist time or did it happen before? And how long are you with this company?Well, seems like Ronny got the matter resolved
Hope all is ok now
Thanks
I would send a PM over to Acunett here at WHT, Rob I believe. Hopefully your issues will get resolved and this is just a one time incident.
Good luckThat is definitely unacceptable. Send me the ticket ID's to <!-- e --><a href="mailto:[email protected]">[email protected]</a><!-- e -->. You will also receive an SLA refund for the delayed response/resolution.Please note that billing tickets do not have an SLA, and tickets sent to the one time services department are guaranteed at only 24 hours.LowAsYou (<!-- m --><a class="postlink" href="http://www.webhostingtalk.com/member.php?u=148042">http://www.webhostingtalk.com/member.php?u=148042</a><!-- m -->), does it happen to you for the fist time or did it happen before? And how long are you with this company?Well, seems like Ronny got the matter resolved
Hope all is ok now