Just wanted to update everyone on my experience with ServerWizards thus far. Well, basically they are awesome. You give them a problem, they fix it. My server had extreme apache / load problems because of the large amount of the people on the server. We had 100% mem usage and all our CPU used and they turned it around and made it go down to like 10% just with some changes. Wow! Also, they are up 24/7 and the average response time for my tickets is 2 mins. That's really fast. Average resolution is thirty mins. Basically, this is a team of server Gods who make your web server the true heaven it deserves to be. My hardware fails ?they fix it. My server comes down ?it抯 restarted so fast I don抰 even know it抯 down. They work with our support department to provide level 3 supports to our end users. It抯 amazing. Anyone who would like to discuss this further can call me toll free - 800-675-0297 extension 67 at the prompt and feel free to ask me any questions about ServerWizards you want. Thanks, MikeThis is a strange post. Just seems like your trying too hard.Not at all actually. Try them and you will come back saying the same thing.This is a strange post. Just seems like your trying too hard.
Well to be honest, sometime is just that when a person or company does something that is more then you would expect and you are happy with the service you just want to tell others.
I use them and I would agree.This is a strange post. Just seems like your trying too hard.
Agreed......
OWMVery intresting how some people take such nice comments.<!-- m --><a class="postlink" href="http://www.glexia.com/?page=contact">http://www.glexia.com/?page=contact</a><!-- m --> what about 1-800-888-8888?
Can I ask one question? How do they fix hardware problems if they are not actually there.... last I checked that was impossibleDee3: Our website is not done yet. Trust me, that 800 number I gave you is indeed correct. TR Seeks: They fix hardware problems because they are amazing. End of story. If you don't like the comments I gave end of story. Thanks. MikeHi Mike,Great to hear. 3rd party server management can often be scary - you need to know they are there for you. Glad you hear you are happy and wonderful to hear of a company doing what they are supposed to - and more My server is hosted with them too - they are at the Datacenter to fix hardware problems Hmmm.... ServerWizards owns LayeredTech? (<!-- m --><a class="postlink" href="http://ws.arin.net/cgi-bin/whois.pl">http://ws.arin.net/cgi-bin/whois.pl</a><!-- m --> and plug in glexia.com's IP). Anyways, this sort of smells like :spam: to me.Mripguru,
They are a reseller of LayeredTech As many people are too. But LayeredTech don't offer management, so ServerWizards do not compete with LayeredTech in an aspect.
MiniAnd, beta.glexia.com is the server that they are hosting.Mripguru,They are a reseller of LayeredTech As many people are too. But LayeredTech don't offer management, so ServerWizards do not compete with LayeredTech in an aspect.MiniMini,Yes, I know - but I was more responding to:My server is hosted with them too - they are at the Datacenter to fix hardware problems While it's true that LT has 24x7 onsite staff, ServerWizards doesn't have any staff within their facilities to work on their customers boxes - they need to use the LT ticketing system just like everyone else - no special treatment.Well - than it feels like they do because they do such a great job.We've been using them for a little more than a month now. Good value, and they seem to be quite fast in both responses and resolutions.I had a terrible experience with Serverwizard.
Engaged them to do a simple $50 security package, it took almost more than 3 weeks to get it resolved.
On top of that, whatever they were suppose to install did not work as it was suppose to (eg. logwatch etc..)
I didn't know how bad it was until I got Jon (configserver.com) to do a full cpanel package and realise that I was suppose to be getting some form of reports daily.
IMHO, i would shop elsewhere or seek more opinions before engaging SW for anything.Nightfall are you sure we're talking about the same company?Yup.
<!-- m --><a class="postlink" href="http://www.serverwizards.com/security.php">http://www.serverwizards.com/security.php</a><!-- m -->
I engaged them for the basic security package.
Nightfall are you sure we're talking about the same company?That's really weird because I had them do the same thing and I've yet to have a problem. They have done those types of setups for all my servers and they were performed fast and flawlessly.Well, good for you.
I didn't have that same experience, and I think you should not feel weird about it unless you are them, and can vouch that every task they have done is up to mark.
Which I can vouch is not the case.My server had extreme apache / load problems because of the large amount of the people on the server. We had 100% mem usage and all our CPU used and they turned it around and made it go down to like 10% just with some changes.
Pretty sure that was my fault.
Good to hear you were able to fix it.Server Wizards consistently handles moderately complex issues on our behalf at more than acceptable speed.Just wanted to update everyone on my experience with ServerWizards thus far. Well, basically they are awesome. You give them a problem, they fix it. My server had extreme apache / load problems because of the large amount of the people on the server. We had 100% mem usage and all our CPU used and they turned it around and made it go down to like 10% just with some changes. Wow! Also, they are up 24/7 and the average response time for my tickets is 2 mins. That's really fast. Average resolution is thirty mins. Basically, this is a team of server Gods who make your web server the true heaven it deserves to be. My hardware fails ?they fix it. My server comes down ?it抯 restarted so fast I don抰 even know it抯 down. They work with our support department to provide level 3 supports to our end users. It抯 amazing.Anyone who would like to discuss this further can call me toll free - 800-675-0297 extension 67 at the prompt and feel free to ask me any questions about ServerWizards you want.Thanks,Mikegreat, glad you're happy with 'em 
On the strength of some of the discussion above and other posts I recently signed up to serverwizrds... and I have to say, so far the communication has been pathetic... for a company that claims to be providing support 24x7 I dont expect to have to wait uo to 14 hours for a reply to my questions... or have some of my emails/questions ignored completely... I am on the verge of cancelling my subscription and looking elsewhere...
Terry
Shed49 HostingJust wanted to say that I have received communication from serverwizards informing me that I should be using their helpdesk system - which may be what has caused the confusion here... although actually making me aware that this is the recommended method of communication would have been helpful, I am hoping that all future requests and communication will now be answered promptly.My aploogies to serverwizards - seems I jumped the gun. I submitted my first 'ticket' via the recommended channels and received a detailed reply to my query in a matter of minutes... my bad.
Terry (hopeful future serverwizards fan)I was just about to ask if you were using the ticket system. All my tickets are generally answered in under 5 minutes. MAYBE 3 have gone into the 10-15 min range but still very fastI just outsourced three more jobs to SW over the weekend, perfect results.
eace:I had a problem with PHP and Apache rebuild within 5mins of the ticket being in it was fixed, they are fast friendly and cheap. It was a simple mistake I did but saved me lots of downtime as Ive never encounterd it before.We just ordered a security package from them. Email response was very fast, but we are still waiting on the results of the patch. So far though, things seem good. I will keep this thread updated on my status with this!Well, everyone has different views on great hosting. And, everyone can go just write a great comment review. But it's nice that you did it and showed different members.Thumbs up for ServerWizards! Excellent service we will be using them again!Ive signed up for their security patch yesterday.. havent receive any progress report at all.. They kept on saying "sorry for the delay"
I followed them up again a few hours back, no reply whatsoever..
ScoutI Think they're having some issues right now, I have a load of open tickets which haven't moved in days, as well as broken promises assuring me work would be completed but wasn't. On the positive side I do feel like when they work the tickets they do a good job. However if the suport times don't improve shortly I'll have to consider someone else for my management... shame.My biggest irritation however is the support 'system' it doesn't allow you to track the status of your tickets online! if you want to check the status of a ticket you have to have every ticket number and description sent to you via email and then find the link to your job... it means you have to track all your unresolved tickets yourself within outlook or whatever... which is just additional work, especially when you have a lot of unresolved tickets... makes keeping track of things a real hassle...I Think they're having some issues right now
We're seeing the same thing. The past two tickets we've put in haven't been responded to as quickly as they normally have been. One we put in last night, I ended up fixing myself and closing an hour later with no response.
I'm hoping this is just temporary.I just got a reply back to my ticket from last night that said they were backed up with migrations but were back on track now.that seems awesome, its nice to know that there are others out there besides the one i use that seem reliableWhat is their normal response time? I just signed up with them and have had a ticket in for 2.5 hours with no response yet. Is that normal?I hired them for a few jobs, and yeah they fixed it within 20 minutes. They're great.I've found the response times to vary but for the most part my experience so far is an average of several hours, however i am based in Norway, so the response times may be affected adversely by this i guess...I just got a reply back to my ticket from last night that said they were backed up with migrations but were back on track now.
As an update on this, it looks like this is the case. We put in a ticket to upgrade apache/php tonight and received a very quick response and followup that it was complete.I agree as well. We have been using serverwizards for 8 of our servers since Feb 2006 and they have been running flawless. Ticket response times are A++. They are HIGHLY RECOMMENDED in my book.We've found them to be excellent in terms of they will help you with almost any problem, script install/whatever!... this alone for us makes them worth the money... However they aren't perfect...Their online support/ticket system is terrible... (inverseflow) which means you have to track every 'open' or unresolved ticket using outlook or similar system as their own system does not offer any kind of online ticket status/overview... which can be a headache if you have several open tickets...Another thing is we have some unresolved tickets open with them now which have been open for over a month without resolution and many times we have been promised solutions which weren't delivered... In addition response times are variable (but that could be because were not US based)However they do offer a lot for not a lot of money...Their online support/ticket system is terrible... (inverseflow) which means you have to track every 'open' or unresolved ticket using outlook or similar system as their own system does not offer any kind of online ticket status/overview... which can be a headache if you have several open tickets...
I'm no fan of their ticketing system, but when you submit a ticket, you get a reply w/a link to view the status online and update the ticket. You can also get a list of all tickets emailed to you with links to them.
I asked when I first signed up if I could reply to the emails instead of using the online system and they said it was best to use the online system since replying didn't associate your reply with the ticket, but that replying via email would work for times when you couldn't use the online system (e.g. replying from a phone).I've had great fast service with them for about 8 months now...As an update on this, it looks like this is the case. We put in a ticket to upgrade apache/php tonight and received a very quick response and followup that it was complete.
I'm following up on this since it has been a few months and we've used them a few times since.
Over the past couple months we've had three times where we needed quick responses and received them all three times after putting in a High priority request. They were also quick to fix the problems. They were even quick for Low/Medium requests for things like clamav/apache/php upgrades. I'm glad to see they turned it around from what we were seeing and have been able to keep it up. Hope I don't jinx it
Well to be honest, sometime is just that when a person or company does something that is more then you would expect and you are happy with the service you just want to tell others.
I use them and I would agree.This is a strange post. Just seems like your trying too hard.
Agreed......
OWMVery intresting how some people take such nice comments.<!-- m --><a class="postlink" href="http://www.glexia.com/?page=contact">http://www.glexia.com/?page=contact</a><!-- m --> what about 1-800-888-8888?
Can I ask one question? How do they fix hardware problems if they are not actually there.... last I checked that was impossibleDee3: Our website is not done yet. Trust me, that 800 number I gave you is indeed correct. TR Seeks: They fix hardware problems because they are amazing. End of story. If you don't like the comments I gave end of story. Thanks. MikeHi Mike,Great to hear. 3rd party server management can often be scary - you need to know they are there for you. Glad you hear you are happy and wonderful to hear of a company doing what they are supposed to - and more My server is hosted with them too - they are at the Datacenter to fix hardware problems Hmmm.... ServerWizards owns LayeredTech? (<!-- m --><a class="postlink" href="http://ws.arin.net/cgi-bin/whois.pl">http://ws.arin.net/cgi-bin/whois.pl</a><!-- m --> and plug in glexia.com's IP). Anyways, this sort of smells like :spam: to me.Mripguru,They are a reseller of LayeredTech
As many people are too. But LayeredTech don't offer management, so ServerWizards do not compete with LayeredTech in an aspect.MiniAnd, beta.glexia.com is the server that they are hosting.Mripguru,They are a reseller of LayeredTech
As many people are too. But LayeredTech don't offer management, so ServerWizards do not compete with LayeredTech in an aspect.MiniMini,Yes, I know - but I was more responding to:My server is hosted with them too - they are at the Datacenter to fix hardware problems While it's true that LT has 24x7 onsite staff, ServerWizards doesn't have any staff within their facilities to work on their customers boxes - they need to use the LT ticketing system just like everyone else - no special treatment.Well - than it feels like they do because they do such a great job.We've been using them for a little more than a month now. Good value, and they seem to be quite fast in both responses and resolutions.I had a terrible experience with Serverwizard. Engaged them to do a simple $50 security package, it took almost more than 3 weeks to get it resolved.
On top of that, whatever they were suppose to install did not work as it was suppose to (eg. logwatch etc..)
I didn't know how bad it was until I got Jon (configserver.com) to do a full cpanel package and realise that I was suppose to be getting some form of reports daily.
IMHO, i would shop elsewhere or seek more opinions before engaging SW for anything.Nightfall are you sure we're talking about the same company?Yup.
<!-- m --><a class="postlink" href="http://www.serverwizards.com/security.php">http://www.serverwizards.com/security.php</a><!-- m -->
I engaged them for the basic security package.
Nightfall are you sure we're talking about the same company?That's really weird because I had them do the same thing and I've yet to have a problem. They have done those types of setups for all my servers and they were performed fast and flawlessly.Well, good for you.
I didn't have that same experience, and I think you should not feel weird about it unless you are them, and can vouch that every task they have done is up to mark.
Which I can vouch is not the case.My server had extreme apache / load problems because of the large amount of the people on the server. We had 100% mem usage and all our CPU used and they turned it around and made it go down to like 10% just with some changes.
Pretty sure that was my fault.
Good to hear you were able to fix it.Server Wizards consistently handles moderately complex issues on our behalf at more than acceptable speed.Just wanted to update everyone on my experience with ServerWizards thus far. Well, basically they are awesome. You give them a problem, they fix it. My server had extreme apache / load problems because of the large amount of the people on the server. We had 100% mem usage and all our CPU used and they turned it around and made it go down to like 10% just with some changes. Wow! Also, they are up 24/7 and the average response time for my tickets is 2 mins. That's really fast. Average resolution is thirty mins. Basically, this is a team of server Gods who make your web server the true heaven it deserves to be. My hardware fails ?they fix it. My server comes down ?it抯 restarted so fast I don抰 even know it抯 down. They work with our support department to provide level 3 supports to our end users. It抯 amazing.Anyone who would like to discuss this further can call me toll free - 800-675-0297 extension 67 at the prompt and feel free to ask me any questions about ServerWizards you want.Thanks,Mikegreat, glad you're happy with 'em On the strength of some of the discussion above and other posts I recently signed up to serverwizrds... and I have to say, so far the communication has been pathetic... for a company that claims to be providing support 24x7 I dont expect to have to wait uo to 14 hours for a reply to my questions... or have some of my emails/questions ignored completely... I am on the verge of cancelling my subscription and looking elsewhere...Terry
Shed49 HostingJust wanted to say that I have received communication from serverwizards informing me that I should be using their helpdesk system - which may be what has caused the confusion here... although actually making me aware that this is the recommended method of communication would have been helpful, I am hoping that all future requests and communication will now be answered promptly.My aploogies to serverwizards - seems I jumped the gun. I submitted my first 'ticket' via the recommended channels and received a detailed reply to my query in a matter of minutes... my bad.
Terry (hopeful future serverwizards fan)I was just about to ask if you were using the ticket system. All my tickets are generally answered in under 5 minutes. MAYBE 3 have gone into the 10-15 min range but still very fastI just outsourced three more jobs to SW over the weekend, perfect results.
eace:I had a problem with PHP and Apache rebuild within 5mins of the ticket being in it was fixed, they are fast friendly and cheap. It was a simple mistake I did but saved me lots of downtime as Ive never encounterd it before.We just ordered a security package from them. Email response was very fast, but we are still waiting on the results of the patch. So far though, things seem good. I will keep this thread updated on my status with this!Well, everyone has different views on great hosting. And, everyone can go just write a great comment review. But it's nice that you did it and showed different members.Thumbs up for ServerWizards! Excellent service we will be using them again!Ive signed up for their security patch yesterday.. havent receive any progress report at all.. They kept on saying "sorry for the delay"I followed them up again a few hours back, no reply whatsoever..
ScoutI Think they're having some issues right now, I have a load of open tickets which haven't moved in days, as well as broken promises assuring me work would be completed but wasn't. On the positive side I do feel like when they work the tickets they do a good job. However if the suport times don't improve shortly I'll have to consider someone else for my management... shame.My biggest irritation however is the support 'system' it doesn't allow you to track the status of your tickets online! if you want to check the status of a ticket you have to have every ticket number and description sent to you via email and then find the link to your job... it means you have to track all your unresolved tickets yourself within outlook or whatever... which is just additional work, especially when you have a lot of unresolved tickets... makes keeping track of things a real hassle...I Think they're having some issues right now
We're seeing the same thing. The past two tickets we've put in haven't been responded to as quickly as they normally have been. One we put in last night, I ended up fixing myself and closing an hour later with no response.
I'm hoping this is just temporary.I just got a reply back to my ticket from last night that said they were backed up with migrations but were back on track now.that seems awesome, its nice to know that there are others out there besides the one i use that seem reliableWhat is their normal response time? I just signed up with them and have had a ticket in for 2.5 hours with no response yet. Is that normal?I hired them for a few jobs, and yeah they fixed it within 20 minutes. They're great.I've found the response times to vary but for the most part my experience so far is an average of several hours, however i am based in Norway, so the response times may be affected adversely by this i guess...I just got a reply back to my ticket from last night that said they were backed up with migrations but were back on track now.
As an update on this, it looks like this is the case. We put in a ticket to upgrade apache/php tonight and received a very quick response and followup that it was complete.I agree as well. We have been using serverwizards for 8 of our servers since Feb 2006 and they have been running flawless. Ticket response times are A++. They are HIGHLY RECOMMENDED in my book.We've found them to be excellent in terms of they will help you with almost any problem, script install/whatever!... this alone for us makes them worth the money... However they aren't perfect...Their online support/ticket system is terrible... (inverseflow) which means you have to track every 'open' or unresolved ticket using outlook or similar system as their own system does not offer any kind of online ticket status/overview... which can be a headache if you have several open tickets...Another thing is we have some unresolved tickets open with them now which have been open for over a month without resolution and many times we have been promised solutions which weren't delivered... In addition response times are variable (but that could be because were not US based)However they do offer a lot for not a lot of money...Their online support/ticket system is terrible... (inverseflow) which means you have to track every 'open' or unresolved ticket using outlook or similar system as their own system does not offer any kind of online ticket status/overview... which can be a headache if you have several open tickets...
I'm no fan of their ticketing system, but when you submit a ticket, you get a reply w/a link to view the status online and update the ticket. You can also get a list of all tickets emailed to you with links to them.
I asked when I first signed up if I could reply to the emails instead of using the online system and they said it was best to use the online system since replying didn't associate your reply with the ticket, but that replying via email would work for times when you couldn't use the online system (e.g. replying from a phone).I've had great fast service with them for about 8 months now...As an update on this, it looks like this is the case. We put in a ticket to upgrade apache/php tonight and received a very quick response and followup that it was complete.
I'm following up on this since it has been a few months and we've used them a few times since.
Over the past couple months we've had three times where we needed quick responses and received them all three times after putting in a High priority request. They were also quick to fix the problems. They were even quick for Low/Medium requests for things like clamav/apache/php upgrades. I'm glad to see they turned it around from what we were seeing and have been able to keep it up. Hope I don't jinx it